pk99 Terms & Conditions

Welcome to pk99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("T&C") constitute a legally binding agreement between you ("the User") and pk99 ("the Company", "we", "us"). They govern your access to and use of the pk99 website, mobile interface, games, promotions, and all associated services.

By registering an account, making a deposit, or placing a bet on pk99, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. If you do not accept any part of these terms, you must immediately cease using the platform. pk99 reserves the right to update, modify, or replace these T&C at any time. Continued use of the platform following such changes constitutes acceptance of the revised terms.

1. Account Eligibility

To create and maintain an account with pk99, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. Players aged under 21 are strictly prohibited from accessing pk99 services.
• You must be a resident of a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must provide accurate, complete, and up-to-date personal information during registration and keep it current.
• You are permitted to hold only one (1) active account. Opening multiple accounts under different names or identities is strictly forbidden.
• You must not be registered on any self-exclusion list or have had a prior pk99 account suspended or terminated for cause.

pk99 reserves the right to request identity verification documents (KYC) at any time. Failure to complete KYC may result in restrictions on deposits, withdrawals, or account access.

2. Account Registration and Security

Each user is responsible for maintaining the confidentiality of their account credentials. pk99 will not be liable for any loss or damage arising from unauthorised access to your account caused by your failure to secure your login details.

Password and Login Security

To maintain the security of your pk99 account, you agree to:

• Choose a strong, unique password that is not used on any other platform or service.
• Never share your account credentials, including your username and password, with any third party.
• Notify pk99 support immediately if you suspect unauthorised access to or misuse of your account.

Account Verification (KYC)

pk99 operates a Know Your Customer (KYC) process to prevent fraud, money laundering, and underage access. You may be required to submit a government-issued photo ID, proof of address, and proof of payment method. Verification is typically completed within 24-48 hours. Withdrawal requests may be held pending successful KYC completion.

3. Deposits and Withdrawals

pk99 supports fast, convenient payment processing for Bangladeshi players through a range of trusted local and international methods. All transactions are processed in Bangladeshi Taka (BDT) unless stated otherwise.

Deposit Terms

The following conditions apply to all deposits made to your pk99 account:

• Minimum deposit amounts vary by payment method. Please refer to the deposit page for the current minimums.
• All deposited funds must be used for genuine gameplay. Depositing solely to exploit a bonus without genuine play intent is prohibited.
• pk99 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. pk99 does not accept cash or unverified third-party transfers.
• pk99 reserves the right to decline or reverse a deposit if it is suspected to involve fraudulent activity or a compromised payment instrument.

Withdrawal Terms

Withdrawals are subject to the following conditions. pk99 is committed to processing all valid withdrawal requests promptly:

• Withdrawal requests will only be processed to a payment method that the account holder has previously used to make a deposit (same-method policy).
• KYC verification must be complete before any withdrawal is approved. Incomplete verification will delay processing.
• pk99 may impose a withdrawal review period of up to 72 hours for large transactions or accounts that have recently modified security credentials.

4. Bonuses and Promotions

pk99 periodically offers promotional bonuses to new and existing players. All bonuses are subject to the following general conditions, as well as any promotion-specific terms communicated at the time of the offer:

• A standard rollover (wagering requirement) applies to all bonuses unless explicitly stated otherwise in the promotion details.
• Bonuses can only be claimed once per household, IP address, or shared device unless the promotion specifically states otherwise.
• Bonus funds are credited to a separate bonus wallet and cannot be withdrawn until the stated wagering requirement is met in full.
• pk99 reserves the right to void any bonus and associated winnings if abuse, exploitation, or systematic wagering patterns designed to reduce risk are detected.
• All promotions have an expiry date. Unused bonus funds and associated free spins will be forfeited upon expiry.

pk99 may modify, suspend, or withdraw any promotion at any time and without prior notice. The Company is not obligated to run any specific promotion for any minimum duration.

5. Betting and Gaming Rules

All bets and wagers placed on pk99 are final once confirmed. The following rules apply across all game categories, including cricket betting, live casino, slots, and crash games:

• pk99 holds no responsibility for errors arising from incomplete, delayed, or miscommunicated instructions from the user. Always verify bet slips before confirming.
• In the event of a technical failure, system error, or software malfunction that affects a game outcome, pk99 reserves the right to declare the bet void and return stakes.
• Sports betting odds are subject to change before a bet is confirmed. Once a bet is confirmed at the displayed odds, those odds are locked.
• Maximum bet limits and maximum win caps may apply per game or per event. These limits are displayed in-game and may vary by promotional period.

All game results produced by certified Random Number Generators (RNG) are final and binding. pk99 does not influence, alter, or override RNG outcomes under any circumstances.

6. Prohibited Activities

The following activities are strictly prohibited on pk99. Engaging in any of these may result in immediate account suspension, forfeiture of balances, and potential legal action:

• Using automated software, bots, scrapers, or AI-assisted tools to place bets, collect data, or manipulate game results.
• Attempting to defraud pk99 or its payment processors by using stolen, cloned, or fraudulent payment methods.
• Colluding with other players or with pk99 staff to gain an unfair advantage in any game or market.
• Opening duplicate accounts to circumvent self-exclusion, receive additional bonuses, or avoid restrictions placed on a prior account.
• Any attempt to launder money, disguise proceeds from criminal activity, or use pk99 as a conduit for financial crime.

pk99 actively monitors accounts for suspicious behaviour patterns and cooperates with authorities where required by applicable law.

7. Intellectual Property

All content on the pk99 platform — including but not limited to game graphics, software, text, logos, icons, images, audio clips, and data compilations — is the exclusive intellectual property of pk99 or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, publicly display, create derivative works from, or commercially exploit any part of the pk99 platform without prior written permission from the Company. Unauthorised use constitutes infringement and may result in civil or criminal liability.

8. Limitation of Liability

To the maximum extent permitted by applicable law, pk99, its directors, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of — or inability to use — the platform, including loss of profits, loss of data, business interruption, or loss of goodwill, even if pk99 has been advised of the possibility of such damages.

pk99's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

9. Privacy and Data Protection

pk99 collects, stores, and processes personal data in accordance with our Privacy Policy. By agreeing to these Terms & Conditions, you also consent to the collection and use of your personal information as described in the Privacy Policy. We implement SSL encryption and industry-standard security protocols to protect your data. We do not sell or rent personal data to third parties. For full details on how we handle your information, please review our Privacy Policy.

10. Amendments to These Terms

pk99 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. The revised terms will be published on this page with an updated effective date. It is your responsibility to review these terms periodically to stay informed of any changes.

Your continued use of the pk99 platform after any amendment constitutes your acceptance of the revised Terms & Conditions. If you disagree with the updated terms, you must discontinue use of the platform and close your account.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming regulations. Any dispute, controversy, or claim arising out of or relating to these terms, or the breach, termination, or validity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties. pk99 is committed to fair and transparent dispute resolution and will make every effort to address player concerns promptly. Where disputes cannot be resolved informally, they shall be referred to binding arbitration under internationally recognised procedural rules.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team. We aim to respond to all enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text only — not a clickable link). Our support team is available 24/7 to assist players across Dhaka, Chittagong, Sylhet, Khulna, and all regions of Bangladesh.