Safe Play Policy

Responsible Gaming at pk99

We are committed to keeping gambling fun, fair and safe for every player in Bangladesh. Know your limits — and enjoy the game responsibly.

Our Commitment to Responsible Gaming

At pk99, we believe that gambling should always be an enjoyable leisure activity — never a financial burden or a source of personal distress. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to every player seriously. Our responsible gaming framework is built around transparency, player empowerment, and prompt support for anyone who needs it.

Gambling at pk99 is strictly for adults aged 21 and above residing in Bangladesh. We actively invest in tools that help our players maintain control, including deposit limits, session time-outs, reality checks, and full self-exclusion. If you ever feel that gambling is negatively affecting your life, we urge you to reach out to our support team immediately. You are not alone, and help is always available.

21+

21+ Age Restriction Strictly Enforced

Players must be 21 years or older to register and play at pk99. We verify age during account setup and reserve the right to close any underage account immediately.

Player Protection Tools

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Self-Exclusion

Voluntarily block yourself from the platform for 30 days, 90 days, 6 months, or permanently. Request via support.

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Deposit Limits

Set daily, weekly, or monthly deposit caps on your account to keep your spending within a budget you are comfortable with.

⏱️

Time-Out Feature

Take a short break from gambling — pause your account for 24 hours, 7 days, or 30 days without permanently closing it.

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Account Lock

Instantly lock your account at any time if you feel you need immediate distance from gambling. Our support team can action this within minutes.

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Activity History

Review your complete betting and deposit history at any time. Staying informed about how much you spend helps you make better decisions.

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Personal Manager Support

VIP and high-activity players have access to a dedicated personal manager who monitors play patterns and proactively flags any concerns.

⚠️ Important Notice

Gambling involves real money and financial risk. Never gamble with money you cannot afford to lose. Never use gambling as a way to recover losses or debts. Chasing losses is one of the most common warning signs of problem gambling.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and affect anyone, regardless of experience or background. Be honest with yourself and watch for these warning signs:

  • ◆Spending more time or money gambling than you originally planned
  • ◆Feeling irritable, anxious, or restless when not gambling
  • ◆Borrowing money from family or friends to fund gambling sessions
  • ◆Hiding gambling activity from loved ones or lying about losses
  • ◆Continuing to gamble despite serious financial or relationship consequences
  • ◆Using gambling as a way to escape stress, depression, or personal problems

If you recognise two or more of these signs in yourself, we strongly encourage you to use our self-exclusion tool or contact our support team right away. Early action makes recovery far easier.

How to Use Our Self-Exclusion and Limit Tools

All responsible gaming controls are available directly through your account settings or by contacting our support team. These tools are free and take effect promptly once requested. Here is a summary of the key options:

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Session Time Limits

Set a maximum session length so the platform automatically alerts you — or logs you out — when you reach your chosen limit per day.

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Permanent Self-Exclusion

Request a permanent closure of your account. Once confirmed, your account cannot be reopened. We honour all permanent self-exclusion requests with no questions asked.

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Loss Limit Controls

Define the maximum amount you are willing to lose in a given day, week, or month. When the limit is reached, further wagers are blocked until the period resets.

Tips for Playing Responsibly

  • Always set a budget before you start playing and stick to it, no matter what
  • Treat gambling as entertainment, not as a source of income or a financial strategy
  • Take regular breaks during gaming sessions — set a timer if it helps
  • Never chase your losses by increasing bets to try to win back what you lost
  • Do not gamble when you are feeling emotionally vulnerable, stressed, or under the influence of alcohol
  • Balance gambling with other hobbies, social activities, and time with family and friends

Following these habits will keep gambling an enjoyable pastime rather than a harmful compulsion. Remember: every pk99 player deserves to have fun in a safe, controlled environment.

Responsible Gaming FAQ

Log in to your pk99 account and navigate to Account Settings, then Responsible Gaming. Select Deposit Limits and choose a daily, weekly, or monthly cap that suits your budget. The limit takes effect immediately and any increase requires a 24-hour cooling-off period before it applies.

You must be 21 years of age or older to create an account and place bets at pk99. This applies to all games including cricket betting, live casino, slots, and crash games. We verify age during registration and reserve the right to suspend accounts where age cannot be confirmed.

Contact our support team at [email protected] and request a self-exclusion period — options are 30 days, 90 days, 6 months, or permanent. We will process your request promptly and confirm via email. During a self-exclusion period, you will not be able to log in or receive any promotional communications from pk99.

Short-term time-outs (24 hours to 30 days) cannot be reversed during the active period — this is intentional to help you maintain your commitment. Permanent self-exclusions are irreversible. If your time-out has expired and you wish to return, contact support to verify your identity and reactivate your account.

Yes. pk99 takes player welfare extremely seriously. If you or someone you know is struggling, contact our support team at [email protected] at any time. Our team can guide you through self-exclusion, connect you with local counselling resources, and ensure your account is secured. You are never judged — only supported.

Need Help? Contact Our Support Team

If gambling is affecting your life or the life of someone close to you, please reach out to us. Our support team is available to assist you confidentially and without judgement. Email us at:

[email protected]

Ready to Play? Explore pk99 Responsibly

Now that you know our responsible gaming commitments, feel free to explore pk99's world-class games — always within your limits and always for fun.

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