pk99 Privacy Policy

1. Introduction

pk99 is Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every user who registers and plays on our platform. This Privacy Policy applies to all services offered by pk99, accessible via pk99.cam, including but not limited to cricket betting, live casino tables, slots, crash games, and customer account management.

This policy is intended for players based in Bangladesh and users accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and surrounding regions. Please read this document carefully. If you do not agree with any part of this Privacy Policy, you should discontinue use of our platform immediately.

2. Information We Collect

When you create an account, make deposits or withdrawals, or interact with pk99's features, we may collect the following categories of personal data:

• Identity information: full name, date of birth, nationality, and a government-issued ID document for account verification purposes.
• Contact details: email address, phone number, and residential address (city, district, division) within Bangladesh.
• Financial data: payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, and deposit and withdrawal history. We do not store full mobile banking PINs or card CVV numbers.
• Technical data: IP address, device type, browser version, operating system, and session timestamps recorded at each login for security and fraud prevention.
• Behavioural data: game preferences, betting patterns, promotional response history, and session duration, used to improve platform personalisation and responsible gaming monitoring.

We collect this information directly from you during registration and account operation, and automatically through cookies and similar tracking technologies while you use the site.

3. How We Use Your Information

pk99 uses the data we collect strictly for legitimate business purposes connected to operating a safe, fair, and enjoyable gaming experience. Specifically, your information may be used to:

• Verify your identity and age (you must be 21 or older to create an account and play on pk99) and maintain regulatory compliance.
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment channels efficiently and securely.
• Personalise your gaming experience on pk99 by recommending relevant games, promotions, and cricket or sports betting markets based on your activity history.
• Provide customer support and respond to queries, complaints, or disputes you raise with our team.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other forms of abuse or misuse of the platform.
• Send you service communications such as account alerts, deposit confirmations, and policy updates. Marketing communications are only sent with your explicit consent and can be opted out of at any time.

4. Cookies and Tracking Technologies

pk99 uses cookies and similar technologies (such as local storage and session tokens) to enable core platform functionality, maintain your logged-in session, and gather anonymous analytics data about how users navigate the site. Strictly necessary cookies are always active and cannot be disabled, as they are essential for the platform to function correctly and securely.

You may adjust your browser settings to refuse non-essential cookies. However, please note that disabling cookies may affect the functionality of certain features on pk99, such as remembering your session preferences. We do not use cookies to collect personally identifiable information beyond what is necessary for account security and session continuity.

5. Sharing of Your Information

pk99 does not sell, rent, or trade your personal data to any third party for their own commercial benefit. We may share limited data with trusted third parties only in the following circumstances:

• Payment processors and financial service partners (including mobile financial service providers like bKash, Nagad, and Rocket) strictly for the purpose of completing your deposit or withdrawal transaction.
• Technology and platform service providers who assist in operating our website, hosting infrastructure, fraud detection systems, and customer support tools — all bound by strict data processing agreements.
• Law enforcement, government authorities, or regulatory bodies when we are legally required to disclose information, or when disclosure is necessary to protect the rights, safety, or property of pk99 or our users.

In all cases, data shared with third parties is limited to the minimum necessary to fulfil the stated purpose. pk99 remains responsible for ensuring these partners handle your data with the same level of care and security we apply internally.

6. Data Security

pk99 takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your information from unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption on all data transmissions, password hashing using industry-standard algorithms, restricted access controls limiting data access to authorised personnel only, and regular security reviews of our platform infrastructure.

While we work hard to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, pk99 will notify affected users in a timely manner and take immediate steps to mitigate the impact. If you suspect any unauthorised access to your pk99 account, please contact our support team immediately at [email protected].

7. Retention of Data

pk99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and operational obligations. Account data is generally retained for the duration of your account's active status plus a defined post-closure period to comply with financial record-keeping standards.

Transaction records may be retained for longer periods where required by financial regulations or to resolve disputes. Once your data is no longer required, we securely delete or anonymise it so it can no longer be associated with you as an individual.

8. Your Rights and Choices

As a user of pk99, you hold certain rights in relation to your personal data. You may exercise these rights at any time by contacting our support team. Your rights include:

• Right of access: you may request a copy of all personal data pk99 holds about you, delivered in a clear and readable format.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated promptly.
• Right of erasure: you may request the deletion of your personal data, subject to our legal retention obligations. Closing your account will trigger a data erasure process for non-required records.
• Right to restrict processing: you may ask us to pause the use of your data in certain circumstances, such as when you have contested the accuracy of the data we hold.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please send a written request to [email protected] with the subject line "Privacy Request" and your registered account details. We will acknowledge your request within 3 business days and aim to resolve it within 30 days.

9. Third-Party Links and Services

pk99's platform may reference or mention third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we integrate their gaming content, these providers operate under their own privacy policies and data practices. pk99 is not responsible for the privacy practices of any third-party service providers whose software or systems integrate with our platform. We encourage you to review their respective privacy policies if you have concerns about how they handle data associated with the games you play.

10. Children's and Minors' Privacy

pk99 is strictly an adult platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we discover that a user under 21 has created an account, we will immediately suspend and close that account and delete all associated personal data without delay.

11. Changes to This Privacy Policy

pk99 reserves the right to update or amend this Privacy Policy at any time in response to changes in our business practices, legal requirements, or the evolving online gaming landscape in Bangladesh. When we make material changes to this policy, we will notify registered users by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address.

Your continued use of pk99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk99 handles your personal data, please contact our dedicated privacy support team. We are committed to resolving privacy-related issues fairly and efficiently.

You can reach us at: [email protected] — our team typically responds within 24 hours, Bangladesh Standard Time (BST, UTC+6). For urgent account security concerns, please mark your email subject as "Urgent: Privacy" for priority handling.